Almost out of space?

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    envisionmasteringstudios
    Asked on January 08, 2016 at 03:31 PM

    So when I signed up with you 1 year ago, the terms were, as long as I delete uploads, my space will reset to 10 gigs. You also confirmed this in a chat session when we spoke BEFORE signed up. Now all of a sudden it it not giving me the space back after I delete the files uploaded from my form. WHY is it not working like it did? And what can we do to resolve this?

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    envisionmasteringstudios
    Answered on January 08, 2016 at 05:11 PM

    Alright, it seems to be cleared and working now, thank you.

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    Jan
    Answered on January 09, 2016 at 10:46 AM

    Sorry for the inconvenience. I can see that the storage space counter is now showing properly. Thank you for letting us know that it is now working. Let us know if you need further help.

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    envisionmasteringstudios
    Answered on January 09, 2016 at 05:04 PM

    Yes, it has cleared the storage space now, thank you.