What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Almost out of space?

    Asked by envisionmasteringstudios on January 08, 2016 at 03:31 PM

    So when I signed up with you 1 year ago, the terms were, as long as I delete uploads, my space will reset to 10 gigs. You also confirmed this in a chat session when we spoke BEFORE signed up. Now all of a sudden it it not giving me the space back after I delete the files uploaded from my form. WHY is it not working like it did? And what can we do to resolve this?

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    Answered by envisionmasteringstudios on January 08, 2016 at 05:11 PM

    Alright, it seems to be cleared and working now, thank you.

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    JotForm Support

    Answered by Jan on January 09, 2016 at 10:46 AM

    Sorry for the inconvenience. I can see that the storage space counter is now showing properly. Thank you for letting us know that it is now working. Let us know if you need further help.

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    Answered by envisionmasteringstudios on January 09, 2016 at 05:04 PM

    Yes, it has cleared the storage space now, thank you.