Almost out of space?

So when I signed up with you 1 year ago, the terms were, as long as I delete uploads, my space will reset to 10 gigs. You also confirmed this in a chat session when we spoke BEFORE signed up. Now all of a sudden it it not giving me the space back after I delete the files uploaded from my form. WHY is it not working like it did? And what can we do to resolve this?

Alright, it seems to be cleared and working now, thank you.

Sorry for the inconvenience. I can see that the storage space counter is now showing properly. Thank you for letting us know that it is now working. Let us know if you need further help.

Yes, it has cleared the storage space now, thank you.