Jotform does not pass all the data from our purchase form?

  • Profile Image
    gerlsteve
    Asked on January 08, 2016 at 03:52 PM

    When someone fills out our membership form and is then sent to PayPal to make a payment, Jotform is not passing all the data to PayPal. It makes it hard to do reports in PayPal and not see what and where to Payment is from.

     

    Jotform account: gerlsteve

     

    Steve DeMoss

    Steve@gerlltd.org

     

     

     

     

  • Profile Image
    Boris
    Answered on January 09, 2016 at 08:43 AM

    Steve, could you please let us know which data is not being passed that you believe should have been passed along, and we will be happy to look if there is a way to help you get that information.

    I see you are selling your subscriptions as "products", which means a non-recurring one-time payment, so your PayPal account should show that payment has been made for that product, for example for item "Business / Club".

    If you are not receiving information on PayPal, please do let us know which exact information you are not receiving that should be there, and we will do our best to help.

  • Profile Image
    gerlsteve
    Answered on January 12, 2016 at 10:46 AM
    Yes. I would everything on the form to be passed to PayPal.

    http://gerlltd.org/membership_online.html


    Thanks you.

    Steve DeMoss
    SD Computer Services
    steve@sdcomputerservices.com
    678-427-5771



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  • Profile Image
    BDAVID
    Answered on January 12, 2016 at 01:31 PM

    It is not possible to pass all forms fields data, you can pass some specific form data, but only from regular Textbox Fields, using the Custom Field option:

    1) Select your Payment field

    2) Click on the gear icon

    3) Click on Edit Properties

    4) Assign your custom field

    Let us know if you have more questions, we will be glad to assist you.