What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Filling out my form on mobile phone was agonizingly painful!

    Asked by JuliaRogers on January 08, 2016 at 04:41 PM
  • Profile Image

    Answered by JuliaRogers on January 08, 2016 at 04:59 PM

    PS:  tried to ask this question on my mobile phone...it didn't work.  The form was cut in half and I couldn't see the text area or the submit button. Jot forms are not good on mobile devices :(

  • Profile Image
    JotForm Support

    Answered by Boris on January 09, 2016 at 10:22 AM

    Sorry to hear about your troubles filling out the form on your mobile phone. Please try enabling the mobile responsive option for the form that is not looking / working nicely on your mobile device:

    http://www.jotform.com/help/311-How-to-make-Forms-Mobile-Responsive

    If you are still having issues with your form even after enabling this option, please let us know which form you are having the issue with, and on which device it is not displaying correctly, and we will be happy to help. Thank you.

  • Profile Image

    Answered by JuliaRogers on January 17, 2016 at 03:09 PM

    A while back a fellow jotforms rep. told me to add the mobile response widget to make my forms work on mobile devices. A lot of clients say they can't make my forms work for them, and another jotter said sometimes too many widgets cause the form not to work in older brosers.

    If I check the Yes box in the preferences section ad advised,  do I even need a mobile widget? 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 18, 2016 at 12:55 AM

    If you check yes in preferences, you do not need the mobile widget. So please go ahead and remove it and let us know should the problem continue.