What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I upgrade?

    Asked by trodriguex on January 08, 2016 at 05:27 PM

    Hello:

     

    I paid for a year subscription today... the bronze level and now realize that I will need the next level.  Is there a way to pay the additional fee that I would owe at the reduced rate I received today?

    additional fee
  • Profile Image
    JotForm Support

    Answered by Welvin on January 09, 2016 at 11:18 AM

    I think we have already ended up the year-end and new year sale. I will have to refer this to our team manager. We'll let you know here. 

    Or, try to check your email for the link to upgrade. Click the Silver Plan and see if the price remains the same, less 50%. If yes, you can proceed. If not, let us now here.

  • Profile Image

    Answered by trodriguex on January 09, 2016 at 12:46 PM
    I cannot... Would like to.
    Thank you.
    Terri
    Sent from my IPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 09, 2016 at 08:30 PM

     Hi,

    I see you are paying using PayPal, if you want to purchase a new subscription you will need to cancel the current one.

    Also, I checked our pricing page and  I can see the 50% off is still there, you can purchase your new subscription and receive the discount.

    Let us know if you will proceed and if you cancelled your current subscription.

    Thanks.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 14, 2016 at 11:45 AM

    Unfortunately the offer is no longer available,