What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How many payment submissions allowed on Bronze Plan?

    Asked by SOLO2016 on January 08, 2016 at 05:49 PM


    I need to upgrade plans soon, but I need to know, how many payment submissions are allowed on the Bronze Plan, Silver, Gold, Platinum etc? I can't find this detail anywhere on your website.

    Many thanks in advance for your answer!

  • Profile Image
    JotForm Support

    Answered by Jan on January 09, 2016 at 11:49 AM

    Sorry for the confusion. In our pricing page, the Bronze plan shows that you will have 1,000 submissions and that includes the payments. It means that you can receive 1,000 payments on your account.

    Let us know if you have any questions. Thank you.

  • Profile Image

    Answered by SOLO2016 on January 09, 2016 at 05:46 PM
    Thanks so much for this info. If I upgrade to Bronze and then go over 1000 without realising it (for example very suddenly from say 800 to 1001 in the space of a couple of days) will I be given the option of upgrading, without losing the 1-2 submissions that went over, or will I lose them? Or do I get a warning before going over the limit? That would be ace to know so that I can plan how I run this project, thanks so much,
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by Jan on January 09, 2016 at 07:47 PM

    Actually, once you reach the limits, your account/form will automatically be disabled. It means that no submission will come through because the form is inacessible. 

    You will be notified once you are about to reach the limit. Our system will send you an email indicating about the status of your account and will recommend you to upgrade.

    If you need more clarifications, let us know. Thanks!