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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Form not working on WIX

    Asked by dpandya on January 08, 2016 at 06:51 PM

    I am having a problem when I embed this form on Wix. I am following all steps required but every time I try to click on submit button, the page jump to top of the page and it doesnt allow to submit the form

    problem jump wix embed iframe iframe embed wix site
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    JotForm Support

    Answered by Jan on January 09, 2016 at 12:19 PM

    Did you follow this guide on how to embed the form on a Wix site

    Please make sure you are embedding the form using the Iframe method.

    If it is still not working, then please share the URL of the webpage where the form is embedded so that we can investigate about the issue.

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    Answered by dpandya on January 09, 2016 at 12:46 PM
    Thank you. Yes, I followed the steps. I even tried with just iframe code
    also but didnt work either. Here is the link -
    http://www.goleds.info/#!copy-of-audit-login/y4u1b
    I also have a page with direct link embeded also -
    http://www.goleds.info/#!audit-login/l1udz but this also does same thing.
    ...
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    JotForm Support

    Answered by Jan on January 09, 2016 at 05:18 PM

    The form is not showing because your website is not using httpS. Our form is using SSL which is uses httpS. On the screenshot below, you'll see that your form appeared when I tried adding httpS on the website URL. (Please ignore the red x and cross out.)

    The solution would be either you use an httpS or SSL website or don't use httpS on your form. You need to re-embed the code and then use http only instead of https.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="http://form.jotform.com/12345678912345" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe>

    Hope that works. Thank you.

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    Answered by dpandya on January 09, 2016 at 07:06 PM

    Jan, Thank you. I am not sure if I was clear. My trouble is every time I try to click on submit button, the page jump to top of the page and it doesnt allow to submit the form. Its same even if I submit as secured or otherwise. It still keeps jumping to top of the page.

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    JotForm Support

    Answered by Jan on January 10, 2016 at 11:05 AM

    I checked this page (http://www.goleds.info/#!copy-of-audit-login/y4u1b) and did a test submission. I was able to submit it properly, I used Google Chrome. What browser are you using? Can you please try another browser to see if it works. In Google Chrome, I need to allow 2 widgets to run which is the webcam and the Google maps in order for your form to load.

    You can also re-embed the form without the script code that can be found below the iframe code. So just re-embed the iframe code, from <iframe> to </iframe>

    Hope that works. Thank you.

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    Answered by dpandya on January 10, 2016 at 11:40 AM

    I am having trouble with phone browser not computer browser. Foedr now, I think I have it figured out what is causing the form to jump. If I do not use a text or number field, the form submits. I am still having a problem though that its not submitting images from phone. I am a record trying to submit for about 10 minutes now and that too over fast wifi connection.

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    JotForm Support

    Answered by jonathan on January 10, 2016 at 03:06 PM

    I made a test using your website URL on mobile browser, but so far I could not reproduce yet the issue on the form

     

    I also recommend adding the Mobile Responsive widget on the form.

    link: http://widgets.jotform.com/widget/mobile_responsive

    Please let us know if issue persist.

    Thanks.