- hequirogaAsked on January 09, 2016 at 12:58 AM
We have an old form. It has always work like a charm. Now it is only sending email to 1 out of 4 accounts. We have tested all day, nothing seems to work. Jotform.com is whitelisted entirely, one email accounts gets it, the rest don't. This used to work. Can someone help.
The form is a long one, but here it is. https://form.jotform.com/42386776912971
we get only one email out of three.
Thank you for the help!
- JotForm SupportMike_GAnswered on January 09, 2016 at 03:44 PM
I have checked your account's mail logs and I have not seen any "failed" email notice.
To view your account's email history, you may refer to this guide, How-to-view-all-your-form-Email-History
If you're testing your notifier using the "Test Email" button, the notifier will be sent to only one email address, which is the email address on the account as explained on this guide, How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-
When was the last time you made changes to the form? I understand that it used to work before, but can you try if the notifier on the form, https://form.jotform.com/42386776912971, is still properly set up?
You should be seeing 4 email addresses separated by a comma and a space on the Recipient E-mail field of the notifier.
Here's a guide that may also help you: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
After checking what I have mentioned above and you're still having issues not receiving emails to the other email addresses, please feel free to get back to us and we will be glad to help you further.
- JotForm SupportjonathanAnswered on March 05, 2016 at 09:53 PM
We will resolve your issue here http://www.jotform.com/answers/788238
- lcallanderAnswered on March 30, 2016 at 02:58 PM
- lcallanderAnswered on March 30, 2016 at 03:00 PM
- lcallanderAnswered on March 30, 2016 at 03:02 PM
We are having the same issue in a couple of our accounts. A quick workaround was to integrate the form with Zapier, and let Zapier send the emails. JotForm has a new integration with Zapier that allows for lots of amazing internet tricks with the form data. So we just plugged this one in. Would much prefer the emails to come from JotForm rather then Zapier. Sigh. If you only have 3 forms, you may be able to use their free version. Not an ideal solution, but a solid workaround.
- JotForm SupportEltonCrisAnswered on March 30, 2016 at 04:46 PM
It seems you were able to resolve this yourself as per your reply on your thread https://www.jotform.com/answers/806250. With that, we are glad to know.