Multiple email notification not working

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    hequiroga
    Asked on January 09, 2016 at 12:58 AM

    We have an old form. It has always work like a charm. Now it is only sending email to 1 out of 4 accounts. We have tested all day, nothing seems to work. Jotform.com is whitelisted entirely, one email accounts gets it, the rest don't. This used to work. Can someone help. 

     

    The form is a long one, but here it is. https://form.jotform.com/42386776912971 

     

    we get only one email out of three. 


    Thank you for the help!

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    Mike_G
    Answered on January 09, 2016 at 03:44 PM

    I have checked your account's mail logs and I have not seen any "failed" email notice.

    To view your account's email history, you may refer to this guide, How-to-view-all-your-form-Email-History

    If you're testing your notifier using the "Test Email" button, the notifier will be sent to only one email address, which is the email address on the account as explained on this guide, How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-

    When was the last time you made changes to the form? I understand that it used to work before, but can you try if the notifier on the form, https://form.jotform.com/42386776912971, is still properly set up?

    You should be seeing 4 email addresses separated by a comma and a space on the Recipient E-mail field of the notifier. 

    Send-Notifications-to-Multiple-Recipients

    Here's a guide that may also help you: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

    After checking what I have mentioned above and you're still having issues not receiving emails to the other email addresses, please feel free to get back to us and we will be glad to help you further.

    Thank you.

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    Maksud 
    Answered on March 05, 2016 at 12:10 PM
    Multiple email  not working

    http://email.pnewstv.com/

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    jonathan
    Answered on March 05, 2016 at 09:53 PM

    @Maksud

    We will resolve your issue here http://www.jotform.com/answers/788238

     

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    pie5
    Answered on March 30, 2016 at 02:58 PM
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    pie5
    Answered on March 30, 2016 at 03:00 PM
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    pie5
    Answered on March 30, 2016 at 03:02 PM

    @hequiroga,

     

    We are having the same issue in a couple of our accounts.  A quick workaround was to integrate the form with Zapier, and let Zapier send the emails.  JotForm has a new integration with Zapier that allows for lots of amazing internet tricks with the form data.  So we just plugged this one in.  Would much prefer the emails to come from JotForm rather then Zapier.  Sigh.  If you only have 3 forms, you may be able to use their free version.  Not an ideal solution, but a solid workaround.

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    EltonCris
    Answered on March 30, 2016 at 04:46 PM

    @pie

    It seems you were able to resolve this yourself as per your reply on your thread https://www.jotform.com/answers/806250. With that, we are glad to know.