What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails not being sent for bookings made

    Asked by bartellas on January 09, 2016 at 07:14 AM



    It seems we are having problems again with emails not being sent for bookings made using our forms in the UK.  Can someone please look into this as a matter of urgency.

    URL:   http://bartellas.co.uk/Book%20Online.html



    Peter Orrell

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 09, 2016 at 04:04 PM


    Thank you for contacting us.

    I checked the email address you are using to receive the submissions and I can see all emails are being sent, it's not in our bounce list.

    I can see you are not using the default email addresses to send your emails, I would suggest you to set it using noreply@jotform.com or noreply@formresponse.com.

    In case you do not want to use one of our email addresses, you should follow this guide, in order to set properly your custom sender email address : http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert 

    If after following this steps, you are still not receiving the email notifications, try following this guide : http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    You may also add our IP Addresses to your white list, or ask your email provider to do it : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    I would suggest you to take a look at this guide, in order to prevent future bouncing related issues : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues?updatemessage=892245969 

    Hope this helps.