- bartellasAsked on January 09, 2016 at 07:14 AM
It seems we are having problems again with emails not being sent for bookings made using our forms in the UK. Can someone please look into this as a matter of urgency.
- JotForm SupportKevin_GAnswered on January 09, 2016 at 04:04 PM
Thank you for contacting us.
I checked the email address you are using to receive the submissions and I can see all emails are being sent, it's not in our bounce list.
In case you do not want to use one of our email addresses, you should follow this guide, in order to set properly your custom sender email address : http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert
If after following this steps, you are still not receiving the email notifications, try following this guide : http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address
You may also add our IP Addresses to your white list, or ask your email provider to do it : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
I would suggest you to take a look at this guide, in order to prevent future bouncing related issues : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues?updatemessage=892245969
Hope this helps.