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bartellasAsked on January 9, 2016 at 7:14 AM
Hi
It seems we are having problems again with emails not being sent for bookings made using our forms in the UK. Can someone please look into this as a matter of urgency.
URL: http://bartellas.co.uk/Book%20Online.html
Regards
Peter Orrell
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Kevin Support Team LeadReplied on January 9, 2016 at 4:04 PM
Hi,
Thank you for contacting us.
I checked the email address you are using to receive the submissions and I can see all emails are being sent, it's not in our bounce list.
I can see you are not using the default email addresses to send your emails, I would suggest you to set it using noreply@jotform.com or noreply@formresponse.com.
In case you do not want to use one of our email addresses, you should follow this guide, in order to set properly your custom sender email address : http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert
If after following this steps, you are still not receiving the email notifications, try following this guide : http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address
You may also add our IP Addresses to your white list, or ask your email provider to do it : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
I would suggest you to take a look at this guide, in order to prevent future bouncing related issues : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues?updatemessage=892245969
Hope this helps.
Regards.