What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How does the Sub-user account work ?

    Asked by jfarnsworth on January 09, 2016 at 11:08 AM

    Hello, I am supposed to be a sub-user of another account. The administrator of this account shared a folder with me thinking that would allow me access to their plan.


    What course of action do I need to take to rectify this so I do not lose the form I've worked so hard?


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    JotForm Support

    Answered by Kevin_G on January 09, 2016 at 07:44 PM


    Thank you for contacting us.

    Since you are a sub-user account, if you create a form inside the folder shared with you, if the main account decides to remove you from the sub-users you will lose your form, because it has been created in the main account.

    But, if you create your form under My Forms option, the form will not be removed if you are removed from the main account, the form can only be removed by yourself.

    Hope this helps.

    Feel free to contact us anytime if you need more help, we will be glad to assist you.