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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    [URGENT] Uploaded photos no longer available

    Asked by celtsoc on January 09, 2016 at 11:39 AM

    The data from my form is used to create a web page and includes an image file uploaded by the user.  All has been working well since Jan 1 but some time yesterday, a number of the image files are no longer appearing on my web page.

    When I look at the Submissions for the entries with the missing images, The images are not displayed there either and when I click the link to them I see a wae page headed "Bandwidth Limit Exceeded".

    I have only used 2.96mb of my 100mb limit.

    What is the cause of the badwidth exceeded message and why has this just started happening?

    Please treat this as an urgent issue since my web site is not functioning correctly as a result of this problem.



  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 09, 2016 at 07:56 PM


    Thank you for contacting us.

    I checked your form and most of your images are showing the Bandwidth Limit Exceeded message, there are limits that prevent abuse of downloads or views in your uploaded images.

    Files with a size less than 10 MB could be downloaded/viewed 100 times .

    Files with a size grater than 10 MB could be downloaded/viewed 10 times.

    We can only restore your files once, and I would suggest you to use one of our integrations, such as Dropbox or Google Drive to host your files and share them using that link.

    Hope this helps.

    Do let us know if have more questions or need more help, we will be glad to assist you.



  • Profile Image

    Answered by celtsoc on January 09, 2016 at 08:46 PM
    I've already switched on the FTP of the file to our web server. It would
    have been really nice if this limitation had been made clear somewhere.
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 10, 2016 at 02:11 AM


    Thank you for the suggestion.

    I can not find the info anywhere, I will ask if is there in some link.

    Feel free to contact us anytime if you need more help.