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    File uploads are going to sub folder named after the form in my FTP Integration

    Asked by celtsoc on January 09, 2016 at 05:24 PM

    I'm testing the FTP integration feature and it doesn't behave as advertised.

    I want the uploaded files to appear in the folder I select on my ftp server, not in a subfolder named after the form.  When setting up the form, I selected the No Folder option but the files are still going into a folder named after the form.

     

    In addition, the file names are not the same as the selected file.  The filename is prefixed with a long numeric string which I assume is the submission id.  I would like the files to have exactly the same name as the original uploaded file.

    integration problems uploaded files submission id
  • Profile Image
    JotForm Support

    Answered by Welvin on January 10, 2016 at 12:23 PM

    I can replicate this in the form, but I think this is how the FTP integration works for us. You can select the main folder, but the submissions folder will be named after the form. 

    As for the file name, that is because of the of the default folder naming or when you select No Folder from the dropdown. This is used to making sure that the file names are unique. This is also to prevent the files from overriding each other, especially if they have the same name.

    Main Folder - manually created

    Submissions folder - auto generated by the integration, named after the form

    Sub-folder - Example, my name. This is when you select a field from the dropdown

    PDF and File upload with Submissions ID - when NO Folder is selected and or default

  • Profile Image

    Answered by celtsoc on January 10, 2016 at 12:46 PM
    Is there a way to prevent the pdf file from being ftp'd? I only need the
    image file.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on January 10, 2016 at 01:59 PM

    Unfortunately, it's not possible to exclude the PDF file from getting uploaded to the FTP connection. It's the same when you integrate the form to Google Drive or Dropbox or Box. You can request this, just simply create a new thread and we'll be glad to submit it to our developers.