Transfer Data to EU : The transfer wizard never loads

  • Profile Image
    gashmlay
    Asked on January 09, 2016 at 08:14 PM

    Hello,

    I have tried to use Eu servers but got issues and the support suggested me to come back to US.

    I have followed your advice, but it seems something wrong with as the process is stopped with just Loading information (after a night, still at the same point) I va tried again without any success...

    Thanks to advise.

     

  • Profile Image
    Kevin_G
    Answered on January 09, 2016 at 08:18 PM

    Hi,

    I checked your account and I can see the issue, I tried to transfer your Data to our EU servers and the wizards never loaded.

    I will escalate it to our second level and you will be notified when it's fixed via this thread.

    Regards.

  • Profile Image
    eufree
    Answered on January 12, 2016 at 03:46 AM

    Hi,

    We have just fixed a minor bug in UI. It is working fine now, apologize for the inconvenience.

     

    Regards.