What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Transfer Data to EU : The transfer wizard never loads

    Asked by gashmlay on January 09, 2016 at 08:14 PM

    Hello,

    I have tried to use Eu servers but got issues and the support suggested me to come back to US.

    I have followed your advice, but it seems something wrong with as the process is stopped with just Loading information (after a night, still at the same point) I va tried again without any success...

    Thanks to advise.

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 09, 2016 at 08:18 PM

    Hi,

    I checked your account and I can see the issue, I tried to transfer your Data to our EU servers and the wizards never loaded.

    I will escalate it to our second level and you will be notified when it's fixed via this thread.

    Regards.

  • Profile Image

    Answered by eufree on January 12, 2016 at 03:46 AM

    Hi,

    We have just fixed a minor bug in UI. It is working fine now, apologize for the inconvenience.

     

    Regards.