What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why don't I receive emails when people submit using your forms on my website

    Asked by newgenjewels on January 10, 2016 at 12:44 AM

    I'm only seeing now that there have been submissions through these forms that are on every page of my website so I never knew people were inquiring and most definitely lost quite a few sales as a result!

    Please let me know what I'm supposed to do about this problem

    thank you

    Page URL:
    www.ediamondsanddesigns.com

    Emails receive Submissions notifiers email notificaiton
  • Profile Image
    JotForm Support

    Answered by Mike_G on January 10, 2016 at 01:24 PM

    I would like to apologize for any inconvenience this have caused you, however, after checking the website you included in your post, I can't seem to find where on your website does the form from Jotform is embedded. 

    Also, I have checked the forms on your account, and there are a lot. Can you tell us which of your form is embedded on your website, please?

    I would, also, like to suggest you check how your email notifications(notifier) on your form is set up.

    Setting-Up-Email-Notifications

    Please do get back to us with those information so we can further help you. We will wait for your response. Thank you.