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newgenjewelsAsked on January 10, 2016 at 12:44 AM
I'm only seeing now that there have been submissions through these forms that are on every page of my website so I never knew people were inquiring and most definitely lost quite a few sales as a result!
Please let me know what I'm supposed to do about this problem
thank you
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Mike_G JotForm SupportReplied on January 10, 2016 at 1:24 PM
I would like to apologize for any inconvenience this have caused you, however, after checking the website you included in your post, I can't seem to find where on your website does the form from Jotform is embedded.
Also, I have checked the forms on your account, and there are a lot. Can you tell us which of your form is embedded on your website, please?
I would, also, like to suggest you check how your email notifications(notifier) on your form is set up.
Setting-Up-Email-Notifications
Please do get back to us with those information so we can further help you. We will wait for your response. Thank you.