why don't I receive emails when people submit using your forms on my website

  • Profile Image
    newgenjewels
    Asked on January 10, 2016 at 12:44 AM

    I'm only seeing now that there have been submissions through these forms that are on every page of my website so I never knew people were inquiring and most definitely lost quite a few sales as a result!

    Please let me know what I'm supposed to do about this problem

    thank you

  • Profile Image
    Mike_G
    Answered on January 10, 2016 at 01:24 PM

    I would like to apologize for any inconvenience this have caused you, however, after checking the website you included in your post, I can't seem to find where on your website does the form from Jotform is embedded. 

    Also, I have checked the forms on your account, and there are a lot. Can you tell us which of your form is embedded on your website, please?

    I would, also, like to suggest you check how your email notifications(notifier) on your form is set up.

    Setting-Up-Email-Notifications

    Please do get back to us with those information so we can further help you. We will wait for your response. Thank you.