What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal express submit button does not redirect to paypal page

    Asked by Johannes_WCT on January 10, 2016 at 07:57 AM

    The Paypal express submit button does not redirect to paypal page in chrome sometimes it does work in microsoft edge.

    When you press the paypal submit button instead of redirecting to the paypal webpage it just redirects to the jotform thank you page as if it ignores the paypal button.

    Page URL:

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    JotForm Support

    Answered by Welvin on January 10, 2016 at 01:41 PM

    Some of the calculations are hidden and you are set to clear fields on submit in the form. This setting is under the preferences:

    This is causing the calculation to reset to zero on submit. When the amount is zero, you'll only get redirected to the form's thank you page and not to Paypal since there's no payment is involved in the form.

    To fix the problem, you should set the clear hidden field values to NO Clear.

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    Answered by Bgood on December 28, 2016 at 10:14 PM

    I'm having a similar problem but could not make it work even with this setup

    In my case it keeps waiting




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    JotForm Support

    Answered by Welvin on December 28, 2016 at 11:52 PM

    @Bgood: I see that you have created your own thread with regards to this matter. We will address you there instead.