What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal form not redirecting to PayPal upon submission

    Asked by Jay on January 10, 2016 at 12:52 PM


    We still have the above problem. In chrome it doesn't redirect you to paypal but instead directs you to the thank you screen. 


    Please could you solve this problem.


    Thanks you in advance.




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    JotForm Support

    Answered by Mike on January 10, 2016 at 01:03 PM

    A PayPal form is supposed to redirect user to the PayPal payment page if the total is different from 0.

    Your test form seems to be working properly at the moment.

    If the issue still persists, please provide us with a web/form link in question. Thank you.

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    Answered by Johannes_WCT on January 11, 2016 at 02:00 AM

    It still does not work for me.

    This is the link to my form: https://eu.jotform.com//?formID=60086404082348

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    JotForm Developer

    Answered by mert on January 11, 2016 at 09:51 AM

    To avoid this issue, you need to set correct field to the value for your Paypal wizard. In your case, you need to set "Get Amount From" value as "Booking Total €" . Please, see it from the below:


    With that way, Paypal tool's value won't be equal to zero and it redirects the user to the Paypal's checkout page. Please, try this one and let us know the results.



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    Answered by DEREK JUDSON  on January 21, 2016 at 09:38 AM