What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Password "Send Reset Instructions" does not seem to work

    Asked by Mike Candon  on January 10, 2016 at 01:47 PM
    reset instructions work instructions
  • Profile Image
    JotForm Support

    Answered by Mike_G on January 10, 2016 at 06:47 PM

    We would like to apologize for the inconvenience, however, I tried to use the "Send Reset Instruction" for retrieving passwords or creating new passwords for my other Jotform account and it seems to be working fine on my end. If it's okay with you, you can provide us the email address or username of your account. And with your permission, we can try to send to your email address the reset instruction for your account.

    We will wait for your response. Thank you.

  • Profile Image

    Answered by mjcandon on January 10, 2016 at 07:46 PM
    It works from your Pricing page but not from the TOP menu.
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 11, 2016 at 04:26 AM

    I noticed that you replied to the thread using your account so I assume that you have successfully reset your password. Feel free to contact us if you have any other concerns. Regards.

  • Profile Image

    Answered by mjcandon on January 11, 2016 at 07:46 AM
    Yes thanks for your response.
    It worked from the Pricing screen. I will contact you if it occurs again.
    Thanks,
    Mike
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on January 11, 2016 at 10:51 AM

    You're most welcome! Please feel free to contact us anytime you have questions or concerns regarding your account or your forms and we will be glad to help you. 

    Cheers!