What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Credit cards being charged, but submissions not showing up

    Asked by altpress on October 11, 2010 at 11:56 AM

    Our Paypal account is showing charges that were cleared, but we don't have matching submissions in the JotForm CP.  It seems to be infrequent, but consistent.

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    JotForm Founder

    Answered by aytekin on October 12, 2010 at 02:38 AM

    Can you send us the details about those submissions? We had a bug on October 6th but it shouldn't have happened on any other date.

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    JotForm Founder

    Answered by aytekin on October 12, 2010 at 08:20 AM

    Is this a PayPal Payments Pro form? We found a bug on that. If the user chooses the "PayPal" express checkout option on the form, there was a bug. Some payments with errors were being processed as successful, while some successful payments were not processed. This should not happen any more.