Credit cards being charged, but submissions not showing up

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    altpress
    Asked on October 11, 2010 at 11:56 AM

    Our Paypal account is showing charges that were cleared, but we don't have matching submissions in the JotForm CP.  It seems to be infrequent, but consistent.

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    aytekin
    Answered on October 12, 2010 at 02:38 AM

    Can you send us the details about those submissions? We had a bug on October 6th but it shouldn't have happened on any other date.

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    aytekin
    Answered on October 12, 2010 at 08:20 AM

    Is this a PayPal Payments Pro form? We found a bug on that. If the user chooses the "PayPal" express checkout option on the form, there was a bug. Some payments with errors were being processed as successful, while some successful payments were not processed. This should not happen any more.