What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't get my password.

    Asked by Anna  on January 10, 2016 at 04:44 PM

    Hi There,

    I need to upgrade my account today to get applications for a job role. I am unable to do this as I can't remember my password. I went to reset my password and I am not getting the email from you guys to reset the password. Please help urgently. I need to have this sorted before midday today for the form to stay active.





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    Answered by George  on January 10, 2016 at 05:44 PM

    I'm having exactly the same problem.

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    Answered by George on January 10, 2016 at 05:46 PM

    Just a delay of about 5 minutes, problem resolved.

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    JotForm Support

    Answered by Chriistian on January 11, 2016 at 02:43 AM

    Hi Anna,


    I see that you have posted the same concern twice. Please see my answer on the private thread so we can further assist you.