My email address is blocked by JotForm

  • Profile Image
    tinyhands
    Asked on February 09, 2012 at 10:15 AM

    Hello,

    I received an email from a user of my form today saying that I never responded to her. I went in to investigate and found that I have many filled in forms that I wasn't being notified about. I figure it's an email problem and while clicking around to "test notification email", I get a pop up that says my email address was blocked by JotForm. 

    Could I please have more information, and if possible, are there are any steps I can take to lift this block? 

    My email address is info@tinyhandsonline.com and my form is http://form.jotform.com/form/10620551506

    Thanks.

  • Profile Image
    NeilVicente
    Answered on February 09, 2012 at 10:33 AM

    Email addresses are added to our bounce list when your mail service provider rejects or blocks the email we sent to you. This is probably caused by a DomainKeys issue.

    I have already removed your email address from our mail server's bounce list. Please change your form notification's sender name and email to "JotForm" and "noreply@jotform.com", respectively.

  • Profile Image
    tinyhands
    Answered on February 09, 2012 at 10:35 AM

    Hi, thanks for fixing this for me. 

    I've changed the sender name and email. Is there anything I can do to prevent this from happening again? My email provider is Gmail.

  • Profile Image
    NeilVicente
    Answered on February 09, 2012 at 10:52 AM

    Using the noreply@jotform.com solution should prevent the occurrence of this problem. If you do have the authority to whitelist IP addresses though, it would probably help to add the following to your email account:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251