What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    EU Servers - Not working with IOS/Android apps

    Asked by recruitmentmanager on January 11, 2016 at 04:40 AM

    Hi there. 

    We have noticed that the submission data for forms used with EU datacenters are not working with the app. Do we know when this will be fixed? Meanwhile, is there an option to have the data moved to the US Servers? 

    Best regards


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    JotForm Support

    Answered by Mike on January 11, 2016 at 10:34 AM

    The issue has been already escalated to our Development Team, but unfortunately, we cannot provide any ETA at this time for when it will be fixed. You will be updated via this thread when we have any news.

    You can deselect the Europe Datacenter option, and then try the iOS/Android App to see if that makes any difference.