What happens to attachments when downgrading?

  • Profile Image
    Asked on January 11, 2016 at 05:41 AM

    I am currently having a PREMIUM account with 1,9 GB of the 10GB upload space used.

    What would happen if I was DOWNGRADING to the free account with only 100 MB space?

    Would data be randomly deleted? Would I keep the forms that I have received, but the links to the attachments wouldn't work anymore?

    Is there a possibility to download a backup of the entire data that is in the upload space?


    Thanks a lot and all my best



  • Profile Image
    Answered on January 11, 2016 at 10:49 AM

    Unfortunately, if you downgrade to a free plan and have used more than 100M, your account will be disabled.

    If you are planing to downgrade to a free plan I suggest you download all your files using our file downloader app. This will download all your upload files you have at once. Once you have downloaded both your files and submission, you may delete them.

    If you have any questions or issues, please do not hesitate contacting us. We will be glad to help.