Why is my form not forwarding email notifications to intended emails?

  • Profile Image
    GarthsAuctions
    Asked on February 09, 2012 at 11:37 AM

    I set us a contact us form....

    All seems to work well.

    However, I created conditions regarding the subject selections.

    5 of the options are to go to one staff members email address 

    and the other 5 are to go to another email.

    Neither one have received the test emails I sent.

    They appear on the jotform website as new submissions but the notifications are not being received.

    HELP!

  • Profile Image
    Mike_T
    Answered on February 09, 2012 at 06:30 PM

    Thank you for contacting us.

    I have Cloned your form, made several tests, but I was not able to reproduce any delivery problem to my @gmail address. Please check your spam folder/filters.

    The possible solution is to use real sender email address noreply@jotform.com

    If you would like to use custom sender email, please whitelist the following mail servers.

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    Please give it a try, and let us know if you need any further assistance.

  • Profile Image
    RhettRussell
    Answered on July 17, 2012 at 11:03 AM

    I'm having the same problem.  However, I occassionally get an email. 

    I can't emphasize how important it is that we recieve the forms that our customers submit.  I switched from a service to Jotform that had ZERO issues forwarding data and all I can say is that I don't trust Jotform to actually forward the forms.  We are checking daily to make sure the forms that are submitted actually go to the email addresses selected.

    Kinda makes me wonder why we're doing this?

  • Profile Image
    jeanettebmz
    Answered on July 17, 2012 at 02:41 PM

    Hi, I checked your form settings and it seems you have not applied what my colleague advised to you, please apply changes on sender field to noreply@jotform.com

    Then you can stablish a reply-to address, which can be the sender real email address

     

     

    Also, in order to recieve the notifications correctly

    I would suggest you to create 3 email notifications, one  for each of them , this way,  only one email address will be  on the Recipient E-mail field, , instead of having the 3 of them in a single notification template.

    Then you create 3 conditional logics and apply notification 1, notification 2 and notification 3 to each email address , based on the selections of the subject field

    Cheers!

    Jeanette