What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    full day we cannot downgrade our accout

    Asked by Vilamantas  on January 11, 2016 at 10:19 AM

    Please URGENT downgrade account to free!

    Day full cannot
  • Profile Image
    JotForm Support

    Answered by Kiran on January 11, 2016 at 12:44 PM

    I see that the Premium Monthly subscription is already cancelled on your account and it is scheduled to downgrade to Free by 14 Jan 2016. Once the account is downgraded to Free, you'll not be charged any more for this account.

    Hope this information helps! 

  • Profile Image

    Answered by vilmantas on January 12, 2016 at 08:46 AM
    downgradet on 14 Jan 2016????
    do you live in FUTURE? today we have 12.Januar only.
    best regards
    Vilmantas Aušra
    Lithuania
    +370-698-24263
    2016.01.11 19:43, JotForm rašė:
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on January 12, 2016 at 10:50 AM

    Please be noted that your account will be holding Premium subscription status until the end of current subscription period that is 13th Jan 2016. Since the subscription is cancelled, by 14th Jan 2016 your account will be downgraded to Free. I hope this information makes clear about the subscription. 

    Also, I notice that your account is currently occupying 254MB of storage space. Since Free subscription is allowed to store 100MB only, you will be required to delete some submissions that occupy the storage space. You may be needed to take a backup of your submissions before deleting them from JotForm servers since the data deleted cannot be retrieved in any way. 

    Hope this information helps!