What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform Submission Deletion Does Not Propogate Through To Filepicker

    Asked by Mark Ashton  on January 11, 2016 at 11:03 AM

    Please pass forward to Titus ...

    Jotform submission deletion does not delete the corresponding photo in the filepicker service.

    This worked perfectly until the new filepicker API integration.

    Now ... one deletes a submission ... and the photo store in filepicker stays the same .. and of course the same in the Amazon S3 bucket

    The process is broken ... one has to manually delete all photos from Filepicker.

    Can you please reinstate the connection that when one deletes submissions from jotform ... the corresponding photos are deleted too.

    Thanks Mark


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    JotForm Support

    Answered by david on January 11, 2016 at 01:23 PM


    The file picker, as far as I know, should not delete the files uploaded to various platforms if the JotForm submission is deleted.  The functionality should be similar to Dropbox and Drive.

    I will forward your request to our developers to ensure that this is the correct functionality.

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    JotForm Support

    Answered by david on January 11, 2016 at 01:32 PM

    Thank you for the additional information.  Please keep your requests to a single thread and we will be happy to have our developers have a look.  It has already been forwarded from both thread so I will close this request.