Error message: "This form is disabled.".

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    marketingnt
    Asked on January 11, 2016 at 02:22 PM

    Hello!

    Please, help me!

    The forms are showing an error message.

    Account: marketingnatural

    E-mail: marketing@gruponaturaldaterra.com.br

    Thank you!

  • Profile Image
    BJoanna
    Answered on January 11, 2016 at 04:35 PM

    I have checked your account you provided and it is auto suspended. 

    Seems that our system detected phishing activity coming from your account. Phishing Detector allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc.

    However this tool is not updated to scan Arabic, French, Portuguese and other similar languages, therefore most of the forms made in these languages are automatically suspended. Considering that your form is on Portuguese, your account is auto suspended by our tool. 

    I reactivated your account but please follow next steps to avoid further suspensions.  

    To avoid further suspensions we recommend you to build the form on English and then use the Language Translator tool to set it into Arabic, French, Portuguese or any other language that might be suspended automatically.

    To access our Language Translator tool 

    1. Edit an existing form or create a new one

    2. Go to the Setup & Embed tab and click "Preferences"

    3. In the Preferences window, click "Advance Settings"

    4. Look for the "Languages" and click "Edit Form Languages" button

    To find out more how to set languages you can read on following article:

    http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    On following thread: http://www.jotform.com/answers/447134-Form-in-Arabic-language-suspended-  you can find more information about similar problem. 

    You can also use change language of your Form Builder on setting page of your account and then create your form in Portuguese.

    Hope this will help. Let us know if you need further assistance.