- Lilia DelgadoAsked on January 11, 2016 at 02:23 PM
I lost my password and when i want to send me a new one, it never send to my mail firstname.lastname@example.org
- JotForm SupportKevin_GAnswered on January 11, 2016 at 04:32 PM
Thank you for contacting us.
I checked your email and I found it is in the bounce list, here is the reason :
Reason(s) : smtp;552 5.2.2 This message is larger than the current system limit or the recipient's mailbox is full. Create a shorter message body or remove attachments and try sending it again.
I have removed it and you should be able to receive your emails now, you can also check your email history by following this guide : http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History
And you can also remove it from the bounce list : http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list
Feel free to contact us if you need more help.