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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to remove my email from the bounce list ?

    Asked by Lilia Delgado  on January 11, 2016 at 02:23 PM

    I lost my password and when i want to send me a new one, it never send to my mail lilromero22@hotmail.com

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    JotForm Support

    Answered by Kevin_G on January 11, 2016 at 04:32 PM


    Thank you for contacting us.

    I checked your email and I found it is in the bounce list, here is the reason : 

    Reason(s) : smtp;552 5.2.2 This message is larger than the current system limit or the recipient's mailbox is full. Create a shorter message body or remove attachments and try sending it again.




    I have removed it and you should be able to receive your emails now, you can also check your email history by following this guide : http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History  


    And you can also remove it from the bounce list : http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list  


    Feel free to contact us if you need more help.