What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    You have currently reached the limits of your account.

    Asked by Lauren Weinberg  on January 11, 2016 at 02:44 PM

    Hi,

     

    This is my first time using jotform, I created one survey and sent it out and it says I have currently reached the limits of my account and the survey will be disabled tomorrow. Can this be fixed? I really need this survey to stay live until Wednesday at midnight, and I am not sure why it says I have created more than this one survey.

     

    Thanks,


    Lauren 

    survey JotForm thanks my account
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 11, 2016 at 04:36 PM

    Hi Lauren,

    I can see you are using a guest account, you must create an account in order to be able to receive 100 submissions.

    Once you have created it, do let us know via this thread and request to move the form to your new created account.

    We will wait for your response.

    Thanks.

  • Profile Image

    Answered by Lauren Weinberg  on January 11, 2016 at 05:46 PM
    Hi Kevin,
    Great! I have created an account - does that mean my survey wont be
    deactivated by tomorrow?
    Thanks,
    Lauren
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 11, 2016 at 07:50 PM

    Hi Lauren,

    I checked and I can see your account now, I also see there is your form, and no, your form will not be deactivated, since you can receive 100 submissions per month now.

    Do let us know if you need more help, we will be glad to assist you.

    Regards.