What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Disregard) I paid for Jotform upgrade and now I cannot send my my Forms I created...

    Asked by travelsimplified on January 11, 2016 at 02:54 PM


    I clicked on Jotforms generic forms.   paid to upgrade my account with Jot Form

    Now when I try to send one of my  MY FORMS  I created...it sends a generic form only.



    I am sending them by signing into my job form account.

    Clicking on the form I want to send

    Clicking on edit form 

    Clicking on Publish then share. 

    and it sends a generic form



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    JotForm Support

    Answered by Kiran on January 11, 2016 at 05:29 PM

    I'm not sure if you mean to disregard your question. I see that your account is now holding Free subscription. I notice that there is a refund of the latest charge on your account. 

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image

    Answered by travelsimplified on January 11, 2016 at 05:46 PM
    I cancelled my payment to jot form. Thank you anyway
    Sent from Outlook Mobile
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 12, 2016 at 12:52 AM

    Feel free to contact us again if you have any other concerns.