Problems with mobile devices and Jotform

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    Asked on February 09, 2012 at 03:32 PM

    I have a new website up at and I am using a jotform on both. The problem that I have found is when testing on a 2nd gen iTouch, iPad 2, and and Android phone that the orange button on the form that says "Chosse Your Photo" cannot be pushed on these devices. It works fine on computers with browsers such as Firefox, Chrome and IE but does not work on the mobile devices listed above. It would be so awesome if we could tap into the mobile market of people taking pictures with their devices and then are able to order large prints from them. The only glitch right now is that they cannot "Choose Their Photo". Any help would be greatly appreciated.


    ~ Scott

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    Answered on February 09, 2012 at 07:06 PM

    Hello Scott,

    Thank you for contacting us.

    The problem is related to the limitations of iOS and Android browsers. Please take a look at the following threads to get additional information on this:

    Android Browser should support file uploads (input type="file")

    Can you upload files from the iPad to a Web Browers

    The possible solution is to use Opera browser for Android users, and iCab browser for iOS users.

    Please feel free to contact us if you need any further assistance.

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    Answered on February 13, 2012 at 10:32 AM

    I tried both Opera and Icab... but it doesn't work !! :(

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    Answered on February 13, 2012 at 04:36 PM


    Web-based file uploading does not work with iOS. Sorry about that.