What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to login to JotForm

    Asked by Patrick  on January 12, 2016 at 12:26 AM

    I need to upgrade and i can't because i can't remember my username and PW and when i request a new one your automatic e-mail doesn't come through i tried several times and it's not there no spam.

    password username unable to login password reset guest account
  • Profile Image
    JotForm Support

    Answered by Jan on January 12, 2016 at 07:32 AM

    I checked our database and I saw 3 Guest accounts associated with your email address.

    guest_60109416790050 (no form)
    created: 2016-01-12

    guest_42537993599072 (inactive/dormant)
    created: 2014-09-12

    guest_53224462476052 (3 forms)
    created: 2015-11-19
    status: overlimit
    SSL: 11
    Form ID: 53225664948162, 53225404598155, 53225406506146

    You don't have a registered account with us which is why you are not receiving a password reset email instructions. Please sign up for a JotForm account using the same email address. If the form didn't associate then we will transfer the form manually to the registered account.

    Please take note or bookmark this thread just in case. Thank you.

  • Profile Image

    Answered by Patrick  on January 12, 2016 at 08:46 AM
    If your saying I need to sign up, that couldn't be the case because I just tried with the email I'm using now and it says it's already assigned 
    Sent from Yahoo Mail on Android

    On Tue, Jan 12, 2016 at 7:30 AM, JotForm wrote:
    New response received A new response has been received: Answered by Jan

    I checked our database and I saw 3 Guest accounts associated with your email address.
    guest_60109416790050 (no form)
    created: 2016-01-12
    guest_42537993599072 (inactive/dormant)
    created: 2014-09-12
    guest_53224462476052 (3 forms)
    created: 2015-11-19
    status: overlimit
    SSL: 11
    Form ID: 53225664948162, 53225404598155, 53225406506146
    You don't have a register account with us which is why you are not receiving a password reset email instructions. Please sign up for a JotForm account using the same email address. If the form didn't associate then we will transfer the form manually to the registered account.
    Please take note or bookmark this thread just in case. Thank you.
    View this thread on browser » Unsubscribe Thread 1452601921
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 12, 2016 at 12:34 PM

    That's odd, I just checked it and your email address "Ecstasyentertainmentescorts@yahoo.com" is available:

    Try in another browser, or try registering with another email address, then reply to this thread( from "Ecstasyentertainmentescorts@yahoo.com") letting us know what your username is, so we can transfer the forms.