What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Links in pdf download not working

    Asked by LynnwoodCyclery on January 12, 2016 at 03:11 AM

    how do I get the submit / reset / print buttons to show and work in the PDF document that I create from my online form?

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    JotForm Support

    Answered by Charlie on January 12, 2016 at 08:15 AM

    I'm not quite sure if I understand your concern correctly. If your are converting your online form to a fillable PDF, please check this guide to learn more about it: http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator.

    The fillable PDF form can have the submit button, but not the reset button. The "Print" button will not be shown in the PDF form because it is already in a printable format.

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    Answered by LynnwoodCyclery on January 13, 2016 at 04:46 AM

    Hi Charlie
    I have followed the guidelines as per below and the submit button does not work when one submits. Is there anything I can check to see all is in order?
    How to use the Fillable PDF Form Creator:
    1. 1- Just create your form as you normally would. Select your form on the "My Forms" page, and from the "More" menu, select the "Create PDF Form" link.
    2. 2- Save PDF file to your computer.
    3. 3- Email it out to your intended recipients.
    How to get your PDF form submissions:
    1. 1- From the "My Forms" page, under the "More" menu, select "View Submissions".
    2. 2- See your submissions, and if you want, export them in Excel, CSV or PDF formats.

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    JotForm Developer

    Answered by mert on January 13, 2016 at 09:41 AM

    Unfortunately, you can't use those features like "Reset", "Print" on converted fillable PDF forms. However, you can print your form using the PDF reader's print function.

    For your other question, you need use proper PDF reader like "Adobe Acrobat Reader" to submit a fillable form. Mac OS's default Preview tool or Chrome's PDF reader don't allow that feature, if you are trying to submit a form with using them.


    If you encounter any error again, please let us know.