Cancel subscription

  • Profile Image
    BGSTReg
    Asked on January 12, 2016 at 06:32 AM

    Dear support,

    i would like to downgrade as starter but still wish yo continue using jotform. If I click cancel subscription, will I still able to use the jotform at starter level or total unsubscribe it?

    please advise!

    alan

  • Profile Image
    beril
    Answered on January 12, 2016 at 11:12 AM

    If you downgrade your account you can continue using JotForm without any issue as a free user.

    You can downgrade your account as you see below:

    I've also checked invoices I see that you paid on 2016-01-10. I can refund the money back to you.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.