What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel subscription

    Asked by BGSTReg on January 12, 2016 at 06:32 AM

    Dear support,

    i would like to downgrade as starter but still wish yo continue using jotform. If I click cancel subscription, will I still able to use the jotform at starter level or total unsubscribe it?

    please advise!


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    JotForm Support

    Answered by beril on January 12, 2016 at 11:12 AM

    If you downgrade your account you can continue using JotForm without any issue as a free user.

    You can downgrade your account as you see below:

    I've also checked invoices I see that you paid on 2016-01-10. I can refund the money back to you.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.