What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot receive email from form submission??

    Asked by Calvin  on January 12, 2016 at 07:58 AM

    I can submit the form, but I can't receive the email from jotform to my email.

    please check it.

    Page URL:

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    Answered by pcurtis on January 12, 2016 at 08:19 AM


    Same for me is there an issue with jotform today? 

    I have submissions coming in and no notifications. 

    Please revert to this ticket ASAP

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    Answered by jmasse on January 12, 2016 at 08:26 AM

    I am also having this problem, but it has been happening for the last 4 days. Does your test emails from the form editor work correctly?

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    Answered by pcurtis on January 12, 2016 at 08:46 AM

    Yes I got a test email.
    I have had 20 submisisons today and no email notifications to either myself or the respondent.
    Has been working fine for the last year – I have made no changes.
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    Answered by Ben on January 12, 2016 at 11:53 AM

    Hi Calvin,

    Please do check now. It should be working for most if not all people per comments of our developers. We are still however going through the threads so do let us know how it goes for you.

    I am raising all threads that I have replied to allowing our developers to quickly find them and will continue further and we will keep everyone updated once we confirm the resolution of the issue.

    @pcurtis and @jmasse Please do reply to your own threads only. The reason for this is that it takes longer time to go through all of the threads and emails to find a common ground since many times we find the same people reporting issues on multiple places. This means that several of us is looking for issue related to the same person and it ends up taking more time to resolving the same, while otherwise we are able to quickly find the common and help our developers on possible cause of the same.

    While it might seem that we are replying to other threads sooner, we are only going through them systematically and we will come to each thread.

    @pcurtis your thread can be seen here: http://www.jotform.com/answers/742297

    @jmasse your thread can be seen here: http://www.jotform.com/answers/742346

    Thank you.