What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms are not generating emails.

    Asked by jmasse on January 12, 2016 at 08:25 AM

    I have been using JotForm for quite some time and they work great. However since the start of this week the forms have not been emailing the results out. I have tested the emails and they work from the form editor, but only after a few failed attempts. The error is along the lines of "An error happen you must refresh the page and try again". After two or three times I can get the test emails to send out.

    However when I try to fill out the form as my clients would, the emails do not get sent out. I have tired several times in the past 5-6 days and not one form was emailed out.

    Page URL:
    http://form.jotform.us/form/51734111090140

    Emails generating JotForm
  • Profile Image

    Answered by Ben on January 12, 2016 at 11:45 AM

    Can you please check now and see if you are getting the email notifications once the form is submitted?

    Also did you get the emails that you should have received earlier today?

  • Profile Image

    Answered by jmasse on January 13, 2016 at 08:47 AM

    I tried a few times between when you posted this and this morning and still no luck. I have not received any of the submissions that I was waiting on.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 13, 2016 at 12:22 PM

    Hello jmasse,

    I did check your form and found that you have e notification email alert and one auto responder. Are you not receiving submission emails to any email addresses? I also checked our email logs and found that the emails are being sent successfully. Please check the logs below:

    [2016-01-13 08:01:07] Submission #328499264601606252 Form #51734111090140 SENT to jmasse@alene.com from noreply@formresponse.com via SENDMAIL [2016-01-13 08:01:07] Submission #328499264601606252 Form #51734111090140 SENT to jmasse@alene.com from aleneit@alene.com via SENDMAIL

    [2016-01-13 08:01:09] Submission #328499264601606252 Form #51734111090140 SENT to aleneitsupport@alene.com from aleneit@alene.com via SENDMAIL

    [2016-01-12 08:07:52] Submission #328413267601555500 Form #51734111090140 SENT to aleneitsupport@alene.com from aleneit@alene.com via SENDMAIL 

    Have you checked your spam folder already? I have cleared your form cache and sent a test submission. Can you please check and let us know if you have received the submission email or not?

    We will wait for your response.

    Thank you!