Email notifications are no longer received since around 12:00 GMT+1

  • Profile Image
    BBIE
    Asked on January 12, 2016 at 08:46 AM

    Seems we are not the only ones to have that problem.

    Since this morning (about 12:00 GMT+1) we don't get any mail notification anymore. In the meanwhile we should have received about 10 new notifications (as there are 12 new entries in the database). 

    Confirmation mails arrive correctly (we tested this by sending a notification to ourselves).

    Can you check what's wrong with the mail?

     

    Thanks

  • Profile Image
    Realizar
    Answered on January 12, 2016 at 08:53 AM

    Urgente

    Eu também não estou recebendo nenhuma notificação e nem auto resposta 

     

    Por favor verificar 

     

     

  • Profile Image
    pcurtis
    Answered on January 12, 2016 at 09:52 AM

     

    CAN YOU PLEASE CREATE A POST REGARDING THE EMAIL ISSUE AS IT SEEMS ALOT OF PEOPLE ARE HAVING THIS ISSUE AND YOU HAVE NOT RESPONDED TO ANY POSTS.

    THIS IS URGENT.

  • Profile Image
    Ben
    Answered on January 12, 2016 at 10:59 AM

    @Realizar we will be answering you on your own thread here: http://www.jotform.com/answers/742285 shortly.

    @pcurtis We will be answering on your thread here: http://www.jotform.com/answers/742297 as well.

    @BBIE Can you please tell us if you are receiving email tests - by going to one of the email notification setups and clicking on "Test Email" button.

    This uses our own setup to send the test email and is not impacted by anything on the form, so this would give us a closer understanding of the issue.

    I did notice that there are several threads on this issue and our developers are already notified of this. We will also be checking each thread and try to find the common between each since I can not personally recreate the same issue. As such the details above will help us.

    @pcurtis and @Realizar please do reply on your own threads so that we can help each and every user with the email issue properly. Thank you.

  • Profile Image
    chipitin93
    Answered on January 12, 2016 at 11:07 AM

    @Ben I Try what you said with the test mail and didn´t work :( here is the link of one my forms.

    https://form.jotform.co/52867208023858 

    Please I really need your help.

  • Profile Image
    pcurtis
    Answered on January 12, 2016 at 11:46 AM

    All my email notifications for the day are now coming into my inbox.
    I hope it is the same for the others affected by the outage.
    ...
  • Profile Image
    Ben
    Answered on January 12, 2016 at 12:11 PM

    @BBIE You should now receive all your emails. Please do however check and let us know if by any chance you are still having any issues and we would be happy to look into it for you.

    So far we are only receiving feedback of the issue being resolved and all emails coming in as they should.