Email notifications not being sent

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    ccsandc
    Asked on January 12, 2016 at 08:58 AM
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    ccsandc
    Answered on January 12, 2016 at 09:00 AM

    Apologies, didn't manage to complete that sentence!

     

    Any form submission emails are currently not reaching their destinations... This began abruptly from 9:38 today...

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    Ben
    Answered on January 12, 2016 at 11:39 AM

    Thank you for contacting us in regards to this.

    Unfortunately it seems that some people are not getting the email notifications delivered today. While we can not recreate the same issue, I will be raising this to our developers so that they can take a look into this for you.

    Can you please tell us if the emails are by some chance ending up in your spam or trash folders?

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    Realizar
    Answered on January 12, 2016 at 11:42 AM

    Eu estou com os mesmo problema meu cliente não recebe 

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    Ben
    Answered on January 12, 2016 at 12:19 PM

    The issue with the emails should now be fully resolved.

    Please do feel free to test and let us know if you are still experiencing any issues.

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    Realizar
    Answered on January 12, 2016 at 01:17 PM

    Maravilha 

     

    Mas como faço para meus clientes receber as confirmações de e-mail, que não foram enviados anteriormente ?? 

     

    Grato 

     

     

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    Ben
    Answered on January 12, 2016 at 03:47 PM

    Hi please do reply back on your thread here: http://www.jotform.com/answers/742285

    At this time I see that my colleague has already replied to you back including a screenshot and a link for a guide that will allow you to check things from your side.

    If you are still having any issues or questions, it is best to reply back about them on that same thread: http://www.jotform.com/answers/742285 allowing us to properly follow up on the same and see what was already done and suggested by our colleagues.

    Thank you.