What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please clear my upload space

    Asked by coigis on January 12, 2016 at 10:33 AM

    Hi,

    Please clear my upload space.

    delete upload upload space
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 12, 2016 at 01:20 PM

    Hello coigis,

    I did check your form and found that your current upload space utilization is at 137.74 MB. To free up your storage space, you will have to delete your form's submission data. Please be noted that deleting a submission record will also delete the attached file as well resulting in freeing up upload storage space. 

    I did check your account and found that three of your forms have several uploaded files but no submissions record. Let me report it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image

    Answered by coigis on January 12, 2016 at 02:18 PM

    This is an ongoing issue.

    I have the "Auto Submission Deleter" app, which is supposed to delete the submission forms and clear the upload space. But every time it only deletes the forms but not clearing the space
    . I have Jotform staff do this for me several times already. This is frustrating. The app doesn't work like it's supposed to.
  • Profile Image
    JotForm Support

    Answered by jonathan on January 12, 2016 at 04:31 PM

    Our colleague had already submitted a bug ticket report on the issue with submssion uploads but without submission data. Our higher team support will provide updated response here as soon as they have checked on the issue. 

    For the Auto Delete Submission App that is not working, I have created a separate thread about it here http://www.jotform.com/answers/742989 . This way the issue can be resolve separately.

    Thanks.

     

  • Profile Image
    JotForm Support

    Answered by liyam on January 17, 2016 at 12:54 PM

    Hello,

    The problem on your file storage space is now fixed.  

    Thanks.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 19, 2016 at 12:02 PM

    Hello coigis,

    I believe this should not happen again but if it does, feel free to contact us and we will surely help you.

    Thank you!

  • Profile Image

    Answered by coigis on January 27, 2016 at 10:29 AM

    Hi,

    Can you please clear my storage space again?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 27, 2016 at 12:05 PM

    Hello coigis,

    As we cannot create multiple ticket in one thread, I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/757641 

    Thank you!