What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    NOT RECEIVING SUBMISSIONS TO MY EMAIL

    Asked by DRDhair on January 12, 2016 at 10:48 AM

     

    I am not receiving the submissions that customers send from my websites.
    i get a submission sent to my jotform iphone app but not any to my email.not receiving some emails after a submission. I see the submission in jotform, but im afraid my customer did not receive
    Submissions email receiving Emails JotForm style size
  • Profile Image
    JotForm Support

    Answered by david on January 12, 2016 at 12:19 PM

    Hi,

    My apologies, our email queue was backed up for a bit this morning but the email should now have gone through.  If emails from this morning or any new ones still do not arrive on your end, let us know and we will be happy to have another look.