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  • Profile Image

    Can't seam to drag and drop field where I want them anymore.

    Asked by pe270407 on January 12, 2016 at 11:50 AM

    Lately when creating and editing forms I'm finding I can no longer drag and drop fields where I want them.  In fact when adding a new field it automatically goes to the end and will not allow for me to choose its placement.  Once a field has been added to the contract the only way to move it is to right click for options and then move it up one second at a time which is incredibly time consuming.  

    I'm not sure if this is a computer issue or a jotform issue so I am just hoping for any guidance you might be able to offer if any.  

    Thanks so much!

    Penny

    and can't drop Them
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 12, 2016 at 02:38 PM

    Sorry for inconvenience this may caused you. 

    I have cloned your form http://www.jotformpro.com/form/53563597551970, but I was not able to replicate mentioned issue. I was able to drag and drop all of your form fields. I was also able to add new fields with out any issues. 

    On my cloned form I have drag and drop payment field to the top of the form: 

    https://form.jotform.com/60115296249961 

    I have also tested mentioned form on your account and there I was also able to move form fields. 

    If you have issues with some other form, please provide us ID of that form so that we can test it. Also tell us which fields are you not able to drag and drop. I have also cleared your form cache

    Also we recommend using of Chrome or Firefox. 

    Let us know if you need further assistance.