What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Could you please provide us a screenshot of the problem? Or any details that would help us check the layout you are receiving. Are you referring to the PDF submissions or the email notification?
If you are referring to the PDF submission, it has a fixed PDF layout, however, you can edit it by using our "Customize PDF" feature found under the "Get PDF" button. However, please note that "Customize PDF" feature will make your PDF submission on a paper like layout, this means the layout is fixed and does not adjust.
If you are referring to the email notification, you can change the email template by editing it under the "Emails" wizard.
We'll wait for your response.
I think that fixed it for the most part, whenever I try and print straight from the forms page it doesn't show a proper layout but I can work around that.
Thanks for your help
Thank you for updating us on the status and letting us know all is good now.
Please don't hesitate to contact us again anytime should you require further assistance.