What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrade Membership?

    Asked by firmafx on January 12, 2016 at 12:42 PM

    Hi there,

    I need to downgrade my membership to Free.  Can you please assist with this?  I tried following the instructions but it says there was an error and was unable to complete my request.

    and instructions
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    JotForm Support

    Answered by Kiran on January 12, 2016 at 03:21 PM

    As per your request, we have cancelled your Premium subscription on your account. The account will be downgraded to Free subscription by the end of the current subscription period.

    Hope this information helps! Please let us know if we can be of any further help. Thank you!