What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why am I not receiving my form submissions

    Asked by PastorJAJ on January 12, 2016 at 12:55 PM

    I received a payment for one of my programs yesterday. However, I haven't received the email autoresponder nor does my form show up as a submission. Please help.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on January 12, 2016 at 03:31 PM


    I checked your form and there are several incomplete payment submissions:


    You can complete the submissions to trigger the emails.

    These may be due to IPN not being enabled in your PayPal account:


    If you have any further questions, let us know and we will be happy to help.