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    Totals on Notification email differ from Totals on form screen

    Asked by SunbridgeInstitute on January 12, 2016 at 01:12 PM

    In testing my form, I selected 2 courses, which gives an Initial Total of $1065, and after the form does it's calculations based on Conditional Logic, it shows that the Total Tuition is $955. This $955 transfers fine into all the correct fields like the Payment tool and the "Preview Answers" page. Everything looks totally fine until I get the Notification email. On this, every "total" field shows $1065 instead of the $955 which should be showing in the Total Tuition and the Total Tuition Calculation. Please see the screen shot below. Why am I getting incorrect values in my email? Thank you.

    Page URL:
    http://www.jotform.com//?formID=60096521541955

    email calculations payment tool preview selected
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    JotForm Support

    Answered by Kevin_G on January 12, 2016 at 04:05 PM

    Hi,

    Thank you for contacting us.

    I checked your form and I can see it's sending the correct data, for example on this submission : 

    This is the submission in the Submissions Page : 

    This is in the email sent to you:

    I have also checked your conditions and I can see you have created them properly, and they are working fine on my end.

    Could you please try again ? 

    Do let us know if you are still getting the issue, if possible, provide us the steps to replicate it since I was unable to reproduce it.

    We will wait for your response.

    Regards.