What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Totals on Notification email differ from Totals on form screenAsked by SunbridgeInstitute on January 12, 2016 at 01:12 PM
In testing my form, I selected 2 courses, which gives an Initial Total of $1065, and after the form does it's calculations based on Conditional Logic, it shows that the Total Tuition is $955. This $955 transfers fine into all the correct fields like the Payment tool and the "Preview Answers" page. Everything looks totally fine until I get the Notification email. On this, every "total" field shows $1065 instead of the $955 which should be showing in the Total Tuition and the Total Tuition Calculation. Please see the screen shot below. Why am I getting incorrect values in my email? Thank you.
email calculations payment tool preview selected
Thank you for contacting us.
I checked your form and I can see it's sending the correct data, for example on this submission :
This is the submission in the Submissions Page :
This is in the email sent to you:
I have also checked your conditions and I can see you have created them properly, and they are working fine on my end.
Could you please try again ?
Do let us know if you are still getting the issue, if possible, provide us the steps to replicate it since I was unable to reproduce it.
We will wait for your response.