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  • Profile Image

    Automated registration e-mail eating up "space character"

    Asked by sudsport on January 12, 2016 at 03:10 PM

    Hi,

    I am using a variable in an URL inserted in the both "Notification" and "Automated Response".

    The use variable is {manifestation} which value is "Trail du Lirou", the notification e-mail is correct but the automated response email is translating the variable in "Traildu Lirou".

    I have doe further investigations and found the the "space character" is squeezed when the form mail is different of "noreply@jotform.com".

    If you could give it a hint.

    Thanks,
    Georges

    Page URL:
    http://www.sud-sport.com/inscriptions_formulaire.php?course=6004656075<br/>2957&amp;nom_course=TRAIL%20DU%20LIROU%202016&amp;h_forms=1420&amp;

    automated character form mail different
  • Profile Image
    JotForm Support

    Answered by jonathan on January 12, 2016 at 05:22 PM

    I test submitted the form http://www.jotformpro.com/form/60046560752957 however I could not reproduce the issue on the Autoresponder Email.

    When I checked my email, the autoresponder email message have the correct {manifestation} field value on the custom email message

    May I suggest you also try first re-embedding the form to your website using instead its iframe embed code.

    user guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    I think the embedded form on the website was not the updated version of the form. Re-embedding the form will make sure it was the currect version of the form also.

    Hope this help. Let us know if issue persist.

     

  • Profile Image

    Answered by sudsport on January 12, 2016 at 06:04 PM

    Hi Jonathan,

    Sorry I omitted to precise that the error and difference between the 2 mails were on the URL on the "Liste des Inscrits"

    Regards,

    Georges

  • Profile Image
    JotForm Support

    Answered by jonathan on January 12, 2016 at 07:19 PM

    Hi Georges,

    In your screenshot provided, where can I check this data? 

    Is this a Report? Will you be able to share the report to us so we can view/check it as well.

    Will wait for your updated response.

    Regards,

     

  • Profile Image

    Answered by sudsport on January 12, 2016 at 07:33 PM

    Hi Jonathan,

    On the submission mail confirmation you receive when registering, just click on the link "Liste des Inscrits" and you will get the report as shown in my snapshot.

    If you give me an e-mail I will send you the notification mail for which the link "Liste des Inscrits" works properly. Unfortunately I delete your first test you'll need to do another registration to get the full infos.

    Regards,
    Georges

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 12, 2016 at 11:41 PM

    Hi,

    I checked in our email logs and I can see the variable is being sent properly : 

    You can see your email history as well, you will see the field is being properly : http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Do let us know if you are still getting the issue, we will be glad to take other look at your form.

    Thanks.

  • Profile Image

    Answered by sudsport on January 13, 2016 at 09:30 AM

    Hi Kevin,

    You have to activate the link in the mail to see the differences.

    Regards,
    Georges

  • Profile Image
    JotForm Support

    Answered by Boris on January 13, 2016 at 12:52 PM

    Thank you for the clarification, Georges. I have opened that email from the screenshots:

    https://www.jotform.com/emails/56957acf52419477898b5404

    In the email, I've opened the "Liste des Inscrits" link you have marked, and here is how the page appears on my end:

    The "Trail du Lirou" text has spaces in between the words. Is this not happening on your end as well?

    One thing that I can recommend, especially since you are using the {manifestation} variable inside an actual URL, is to use it in an URL encoded manner:

    {URLENCODE:manifestation}

    You can use the URLENCODE attribute/tag on any other field variables that you are also using in the URL. This will automatically convert characters in a URL friendly manner.

    Please let us know if this fixes the issue you were experiencing. Thank you.

  • Profile Image

    Answered by sudsport on January 13, 2016 at 02:42 PM

    Hi Boris,

    That played the trick !

    Thanks to every one who worked on this thread.

    Regards,
    Georges

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 13, 2016 at 04:19 PM

    Hi, 

    Great to know that and on behalf of my colleague, you are welcome.

    Feel free to contact us anytime if you need more help.

    Regards.