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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does our email autoresponder keeps going into junk folder?

    Asked by rwbjr on January 12, 2016 at 03:11 PM
    3. Can you please review the autoresponder email and tell me why it keeps
    going into the junk email folder?
    email junk folder going to junk
  • Profile Image

    Answered by Ben on January 12, 2016 at 03:36 PM

    On the original thread, you have mentioned this form: https://form.jotform.com/53405700354144 so I presume that this is the same one that should be checked.

    Looking at the setup of the form I have noticed that you are using verified sender email as the FROM field.

    What verified sender does is that the email tells that the email is sent from noreply@yourwebsite.com while it is being sent from noreply@jotform.com.

    Because of that many webmails and email clients will mark the email as junk or spam.

    You can test this by temporarily setting the FROM field to be noreply@jotform.com instead and make a submission, it should now go into your inbox instead of the junk folder.

    To rectify this, you should either leave it on noreply@jotform.com or use SMTP setup - where the form actually gets sent from your own email address.

    You can see more about this here: How to Setup SMTP for a Form

    Do let us know how it goes and if you have any questions along the way and we would be happy to assist with the same Robert :)

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    Answered by rwbjr on January 12, 2016 at 04:46 PM
    Thank you for the response. This makes sense.
    We use Google for Business for email. Are there any known issues using
    Google smtp?
    Where do I go in Jotform to setup the smtp settings?
    Also, Google support 3 smtp options. Which option do you recommend?
    OptionGoogle Apps SMTP relay (recommended)Gmail SMTP serverRestricted Gmail
    SMTP serverFQDN of SMTP Servicesmtp-relay.gmail.comsmtp.gmail.com
    aspmx.l.google.comConfiguration requirementsPort 25, 465, or 587
    SSL/TLS optional.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on January 12, 2016 at 07:40 PM

    Hi,

    Please check our user guide on setting up SMTP on the Form

    user guide: How-to-Setup-SMTP-for-a-Form

     Let us know how we can be of further assistance.

    Cheers