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On the original thread, you have mentioned this form: https://form.jotform.com/53405700354144 so I presume that this is the same one that should be checked.
Looking at the setup of the form I have noticed that you are using verified sender email as the FROM field.
Because of that many webmails and email clients will mark the email as junk or spam.
You can test this by temporarily setting the FROM field to be firstname.lastname@example.org instead and make a submission, it should now go into your inbox instead of the junk folder.
To rectify this, you should either leave it on email@example.com or use SMTP setup - where the form actually gets sent from your own email address.
You can see more about this here: How to Setup SMTP for a Form
Do let us know how it goes and if you have any questions along the way and we would be happy to assist with the same Robert :)
Thank you for the response. This makes sense.
We use Google for Business for email. Are there any known issues using
Where do I go in Jotform to setup the smtp settings?
Also, Google support 3 smtp options. Which option do you recommend?
OptionGoogle Apps SMTP relay (recommended)Gmail SMTP serverRestricted Gmail
SMTP serverFQDN of SMTP Servicesmtp-relay.gmail.comsmtp.gmail.com
aspmx.l.google.comConfiguration requirementsPort 25, 465, or 587
Please check our user guide on setting up SMTP on the Form
user guide: How-to-Setup-SMTP-for-a-Form
Let us know how we can be of further assistance.