Why does our email autoresponder keeps going into junk folder?

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    rwbjr
    Asked on January 12, 2016 at 03:11 PM
    3. Can you please review the autoresponder email and tell me why it keeps
    going into the junk email folder?
  • Profile Image
    Ben
    Answered on January 12, 2016 at 03:36 PM

    On the original thread, you have mentioned this form: https://form.jotform.com/53405700354144 so I presume that this is the same one that should be checked.

    Looking at the setup of the form I have noticed that you are using verified sender email as the FROM field.

    What verified sender does is that the email tells that the email is sent from noreply@yourwebsite.com while it is being sent from noreply@jotform.com.

    Because of that many webmails and email clients will mark the email as junk or spam.

    You can test this by temporarily setting the FROM field to be noreply@jotform.com instead and make a submission, it should now go into your inbox instead of the junk folder.

    To rectify this, you should either leave it on noreply@jotform.com or use SMTP setup - where the form actually gets sent from your own email address.

    You can see more about this here: How to Setup SMTP for a Form

    Do let us know how it goes and if you have any questions along the way and we would be happy to assist with the same Robert :)

  • Profile Image
    rwbjr
    Answered on January 12, 2016 at 04:46 PM
    Thank you for the response. This makes sense.
    We use Google for Business for email. Are there any known issues using
    Google smtp?
    Where do I go in Jotform to setup the smtp settings?
    Also, Google support 3 smtp options. Which option do you recommend?
    OptionGoogle Apps SMTP relay (recommended)Gmail SMTP serverRestricted Gmail
    SMTP serverFQDN of SMTP Servicesmtp-relay.gmail.comsmtp.gmail.com
    aspmx.l.google.comConfiguration requirementsPort 25, 465, or 587
    SSL/TLS optional.
    ...
  • Profile Image
    jonathan
    Answered on January 12, 2016 at 07:40 PM

    Hi,

    Please check our user guide on setting up SMTP on the Form

    user guide: How-to-Setup-SMTP-for-a-Form

     Let us know how we can be of further assistance.

    Cheers