What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Access to our accountAsked by Heather Spangler on January 12, 2016 at 04:39 PM
An old employee signed up for your services for our company. The account should be under email@example.com I have tried to reset password numerous times but have not received anything. We need to get access to our account.
Dir of Marketing Power2Practice
I can see the email address is in our bounce list, here the reason :
550 5.1.1 RESOLVER.ADR.RecipNotFound; not found
I will remove it from the bounce list and try again, do let us know if you are now able to receive the email with the password reset instructions.