What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Access to our account

    Asked by Heather Spangler  on January 12, 2016 at 04:39 PM

    An old employee signed up for your services for our company.  The account should be under dwright@power2practice.com  I have tried to reset password numerous times but have not received anything.  We need to get access to our account.

     

    Please advise.

     

    Thanks!

     

    Heather Spangler

    Dir of Marketing Power2Practice

    reset password thanks company not received
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 12, 2016 at 06:38 PM

    Hi,

    I can see the email address is in our bounce list, here the reason : 

    550 5.1.1 RESOLVER.ADR.RecipNotFound; not found

    I will remove it from the bounce list and try again, do let us know if you are now able to receive the email with the password reset instructions.

    Regards.