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    Access to our account

    Asked by Heather Spangler  on January 12, 2016 at 04:39 PM

    An old employee signed up for your services for our company.  The account should be under dwright@power2practice.com  I have tried to reset password numerous times but have not received anything.  We need to get access to our account.


    Please advise.




    Heather Spangler

    Dir of Marketing Power2Practice

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    JotForm Support

    Answered by Kevin_G on January 12, 2016 at 06:38 PM


    I can see the email address is in our bounce list, here the reason : 

    550 5.1.1 RESOLVER.ADR.RecipNotFound; not found

    I will remove it from the bounce list and try again, do let us know if you are now able to receive the email with the password reset instructions.