What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Saved data

    Asked by CNDCF on January 12, 2016 at 06:44 PM

    Hi, one of our clients complained that he lost all the data he had put in when he accidentally clicked the reload button on his browser. Our form has been set in a way that enables autofill and supposedly saves dat on the same browser for four weeks. Why did he lose his data then when he clicked the reload button? 

     

    Page URL:
    https://form.jotform.com/52856232013953

    saved saved data reload same all then
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 12, 2016 at 10:56 PM

    Hi,

     

    I'm afraid I cannot replicate the issue you were having. I tested your form and was able to see my filled form even after reloading. 

    Please note that the Autofill feature will only work when you access the form in the same computer and browser as the data on the form are saved in the computer's browser cache. If the user is still encountering the issue, please provide to us the browser and device they are using when they encounter the issue.

     

    Do inform us fi you need further assistance,
    Regards.