What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hello, can we legally use your form to collect Credit Card details among others? Is the form secure? What is your policy on CC collection?

    Asked by Mark   on January 12, 2016 at 06:48 PM
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    JotForm Support

    Answered by Kiran on January 12, 2016 at 11:05 PM

    Hello Mark,

    Thank you for contacting us. Unfortunately, it is not allowed to collect credit card information using JotForm plain text fields. However, if you want to receive payments using JotForm you'll need to integrate one of the payment tools available in the builder. 

    These payment tools comply with PCI/DSS security standards and the payments are processed securely. If you want to authorize the credit card information while placing the order and charge your customer from the payment tool dashboard, you may enable the feature Authorization only from the payment tool properties. This feature is available with PayPal, Stripe, Authorize.net, etc.

    If the credit card information is collected on plain text fields, the forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our terms of usage for more information on phishing.

    Hope this information helps!