What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponder - Merge Fields - Subscription Amount not shown using Stripe Payment Tool

    Asked by ddsoorg on January 12, 2016 at 07:51 PM

    Hello,

    When a user fills out a form with subscriptions through Stripe, the information showing up in our reports and confirmation email does not include the actual amount - only the name of the level. 

    For example, a user selects a $40 Membership Level 1. Our emails, their emails and the reports do not include the $$$ - only the name of the level. When it comes time to send out the autoresponder receipt, it does not provide the user with the amount they have spent, only the name of the level they chose. 

    Any suggestions? Thanks! 

    Page URL:
    http://ddso.org/kindnessclub

    merge fields amount Emails Reports stripe
  • Profile Image
    JotForm Support

    Answered by jonathan on January 13, 2016 at 12:05 AM

    Hi,

    As far as I know, the payment details like the CC data and Amount were not suppose to be included in the submission email and reports. This was by designed for security and confidentiality purposes.

    Customer details and actual ammount are acquired using the Stripe CC Information that's entered to the form.

    When data is submitted to Stripe, It'll look like this:

     

    Confidential data will not show on the email.

    Hope this answers your inquiry. Please let us know how we can be of further assistance.

    Regards

     

     

     

  • Profile Image

    Answered by ddsoorg on January 13, 2016 at 02:39 PM

    Im sorry, not sure how my inquiry got confused, but I'm not requesting or interested in confidential credit card data. 

    We want to know the TOTAL AMOUNT of the transaction. That's it. Was it for $40? Was it for $100? The form reports and confirmations dont say. It only says the title of the subscription level. 

    To reference the first screenshot you provided above, the data we need would be: TOTAL $2 USD

    Hope that might be clear?

     

    Thanks! 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 13, 2016 at 06:46 PM

    Hi,

    I cloned your form and tested it, I can see the amount is displayed in the Stripe page, and this is the reason why is not being displayed in the form.

    However, as a workaround you can use the Calculation Widget, it will capture the Total value and you will be able to see it in the submission : https://widgets.jotform.com/widget/calculation 

    Hope this will help you.

    Thanks.