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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please unblock our proxy gateway

    Asked by dbis on January 12, 2016 at 11:56 PM

    Dear Jotform support,

     

    We are a education school  from hong kong. And our network is working on behind of a proxy array from our ISP.

    From last week, we found that there is some java get object request blocking by your site hosting, i believe.

    and here is a list of our proxy server address I can find:

    210.87.255.235

    210.87.255.226

    210.87.255.225

     

    can you please help to unblock them, if possible, please help to unblock the whole 210.87.255.X.

     

    thanks

    Screenshot
    proxy JotForm JotForm Support site find
  • Profile Image

    Answered by dbis on January 13, 2016 at 12:05 AM

    also we find another proxy ip : 210.87.255.255

    Thanks

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 13, 2016 at 04:01 AM

    Hi,

     

    I have white-listed the following IP:

    210.87.255.235

    210.87.255.226

    210.87.255.225

    210.87.255.255

    Please confirm if these IP have been unblocked on your end.

     

    We will wait for your reply,
    Regards.

  • Profile Image

    Answered by dbis on January 21, 2016 at 07:19 PM

    Things are all good now.  Thanks for your help!

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    JotForm Support

    Answered by Chriistian on January 21, 2016 at 08:39 PM

    I am glad to know that everything is good now. Do inform us if you have any other concerns. Cheers.